Frequently Asked Questions
Everything you need to know about our custom Multi-Relaxed Roman Shades.
How do I measure my windows for Multi-Relaxed Roman Shades?
To ensure a perfect fit, measure the width and height of the window opening in three places. For inside mounts, provide the exact window opening size; for outside mounts, add at least 2-3 inches to the width to prevent light gaps.
What is the difference between a standard Roman shade and a Multi-Relaxed style?
While standard Roman shades have a straight bottom edge, our Multi-Relaxed shades feature a soft, curved 'smile' at the bottom. This creates a casual, elegant look that adds texture and dimension to your interior design.
How long will it take to receive my custom order?
Each shade is handcrafted to your specific dimensions. Our current production time is 10-14 business days, followed by standard shipping which typically takes an additional 3-5 days depending on your location.
Do you offer blackout lining options?
Yes, we offer three lining types: unlined, light-filtering, and 100% blackout. Blackout lining is ideal for bedrooms and media rooms where maximum light control and privacy are required.
What is your return policy for custom window treatments?
Because our Multi-Relaxed Roman Shades are custom-made to your exact specifications, we cannot accept returns unless there is a manufacturing defect or shipping damage. We highly recommend ordering fabric swatches before purchasing.
Are the shades cordless for child and pet safety?
We prioritize safety and offer both high-quality corded systems with safety cleats and modern cordless lift options to ensure your home remains safe for children and pets.